Refund policy

Return and Exchange Policy Due to the nature of our products, we cannot accept returns or exchanges. We do not issue refunds if you are not satisfied with the product.

Replacements and Shop Credit We offer a replacement or a shop credit for certain circumstances, only if reported within 36 hours of receiving your product. Please email us at mimisonatural@icloud.com with any concerns about your purchase so we can work something out. Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your store account or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at mimisonatural@icloud.com.

Sale Items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mimisonatural@icloud.com and send your item to: MiSoNatural P.O. Box 742058 Riverdale GA 30274, United States.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping To return your product, you should mail your product to: MiSoNatural, P.O. Box 742058 Riverdale GA 30274, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.